Octokeys have been out now for over a year and here are some of the things we have found out to make it easier to use!
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There may be MORE than 1 key that will turn both directions in the door. If you find a key that turns in both directions and you try the ignition keys and they do not turn, finish testing the doors keys to see if there is another key that turns both ways as well. Lubricate the lock you are working on.
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DO NOT jiggle the keys in the doors. Just try them while turning left and right. Do not force.
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Some door locks are worn as well. While trying the doors keep track of any key # that turns in one direction. Use this/these keys if there is more than one, to determine the ignition keys to use from the instructions.
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The 10 cut ignition locks wear out quickly. It is a good idea to use a pair of vise grips to add a little more torque while trying the ignition keys. Not enough to bend but just a bit more torque.
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Remove the ignition and CUT BY CODE. IF you cannot make sense of the code or if lock is worn simply remove the tumblers to see the depth number stamped on it. Replace any badly worn tumblers. Removing the lock is the easiest and quickest way.
Octokeys will gladly exchange your set if you feel that you are having issues.
IF you have a GOLD color key set and are having issues please contact me.